1. Introduction
Tronolex Technologies Private Limited ("Tronolex", "we", "our" or "us") respects your privacy and is committed to protecting the personal information we collect and process. This Privacy Policy explains what personal information we collect, how we use it, the choices you have, and how to contact us.
This Policy applies to information we collect through our website at tronolex.com (the "Site"), through our marketing and communications, and in the course of providing our services. It reflects a global approach to privacy and does not favour any single jurisdiction.
2. Information We Collect
We collect information that you provide to us directly, information we collect automatically, and information we receive from other sources, as described below.
Information you provide directly:
- Contact details such as your name, email address, phone number and organisation.
- Information you submit through forms, including project enquiries, newsletter sign-ups, job applications and cookie preferences.
- Communications you send to us, including the content of your messages.
Information we collect automatically:
- Technical data such as IP address, browser type and version, device and operating system, and referring pages.
- Usage data such as pages visited, time spent, and interactions with the Site, collected using cookies and similar technologies as described in our Cookie Policy.
3. How We Use Information
We use personal information for the following purposes:
- To respond to enquiries and communicate with you about our services.
- To provide and deliver services, manage engagements and administer accounts.
- To process job applications and evaluate candidates.
- To send newsletters, updates and marketing communications where you have consented or where permitted by law.
- To operate, maintain, improve and secure the Site and our services.
- To analyse usage, understand our audience and improve user experience.
- To comply with legal obligations, protect our rights, and prevent fraud and misuse.
4. Legal Basis and Consent
We process personal information on one or more lawful bases, depending on the context. These include:
- Your consent, which you may withdraw at any time.
- Performance of a contract with you or to take steps at your request before entering into a contract.
- Compliance with a legal obligation to which we are subject.
- Our legitimate interests in operating, improving and securing our business and services, provided these do not override your rights and interests.
Where we rely on consent, you can withdraw it at any time by contacting us or using the applicable preference controls. Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.
6. International Data Transfers
As a global engineering company, the information we collect may be transferred to, and processed in, countries outside your country of residence. Where we transfer personal information across borders, we take steps to help ensure that the information is adequately protected, including through contractual safeguards and appropriate security measures.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymise it.
8. Data Security
We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or destruction. These measures are reviewed and updated as appropriate.
No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
10. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you.
- Correct or update inaccurate information.
- Request deletion of your personal information.
- Object to or restrict certain processing.
- Request the transfer of your information in a structured, machine-readable format where applicable.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a relevant supervisory authority where one applies to you.
11. Children's Privacy
The Site and Services are not directed to children, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can take appropriate action.
12. Third-Party Links and Services
The Site may contain links to third-party websites or services that have their own privacy practices. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies before providing them with information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you. Your continued use of the Site or services after changes take effect constitutes acceptance of the revised Policy.
14. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us by email at tronolextechnologies@gmail.com. We are committed to responding to privacy enquiries promptly and treating every request seriously.